COMPLAINTS & APPEALS
Total Unified Validation (TUV) handles complaints and appeals fairly, transparently and impartially, ensuring professional consideration of concerns raised by clients and interested parties.
01. Independent and objective handling
TUV uses a structured governance framework to receive, assess and resolve complaints and appeals independently and objectively.
- Review each submission to establish its validity.
- Investigate the circumstances where necessary.
- Take appropriate corrective action based on the findings.
02. Your right to complain or appeal
Clients and stakeholders may raise complaints about TUV services or organizations holding certificates issued by TUV.
They may also appeal certification-related decisions. Each case is considered without bias.
03. Confidentiality and non-discrimination
All cases are handled confidentially and objectively, without discriminatory action against the complainant or appellant.
The Board of Directors, top management and personnel recognize the importance of addressing concerns professionally and with integrity.
Trust, transparency and accountability
This process reinforces confidence, accountability and transparency across certification and conformity assessment activities.
Contact us about a complaint or appeal